Return & Refund Policy

Key Return Details

  • Return Window: 30 days from delivery
  • Refund Processing Time: Up to 10 business days after receipt
  • Return Shipping: Customer is responsible for return shipping costs
  • Return Label: Customer is responsible for return label
  • Restocking fee: No restocking fees

If something doesn’t feel right, we’ve got your back with our straightforward return process.

Return Window

You have 30 days from delivery to initiate a return. All items must be in their original, unused condition, with tags and packaging intact.

How to Make a Return – Step by Step

  1. Contact Us: Email support@harper-mode.com to request a return form and the return address.
  2. Pack It Up: Securely package your item to prevent damage during transit.
  3. Ship It Back: Use a trackable method to send your return back to us. Keep your tracking details handy until we confirm receipt.
  4. Get Your Refund : Once we receive and inspect the items, we’ll process your refund promptly.

Refund Processing Time

Refunds are processed within up to 10 business days of receiving your return. The funds will be credited to your original payment method.

Return Shipping Costs

Customers are responsible for covering return shipping costs. We recommend a reliable shipping service to ensure your return reaches us safely.

Non-Returnable Items

Items must be returned in their original, unused condition. Products showing signs of wear or use are not eligible for return. Got questions about whether your item qualifies? Reach out to us at support@harper-mode.com for guidance.

Return label

After your return request is approved, you will receive instructions on how and where to send the package. Please note that it is the customer's responsibility to return the item and cover the return shipping costs. Returns without prior authorization will not be accepted.

Restocking Fee

We do not charge a restocking fee for returned items. This means you can shop with confidence, knowing that if you decide to return an item, you won't incur additional fees beyond the return shipping cost. Your satisfaction is our priority!

Cancellation

Once an order has been placed, it is not possible to cancel. Please review your order carefully before completing your purchase.

Exchanges

We do not offer direct exchanges. However, you can return the unwanted item within 30 days of delivery and place a new order for the desired product. You do have to pay for the return costs.

Received Damaged or Incorrect Items?

If we made a mistake or your order arrives damaged, we’ll make it right. Email support@harper-mode.com with your order number and photos, and we’ll sort it out quickly.

If you’ve got any questions, feel free to reach out to us.

Contact Us 

Boutique Name: Harper-mode
Address: Staringstraat 28 H, Amsterdam, North Holland, 1054 VR, The Netherlands

E-mail: support@harper-mode.com
FAQ: Frequently Asked Questions
Tel: +31653306755

Customer service hours:
Monday to Sunday: 9:00 am to 5:00 pm

(GMT) Greenwich Mean Time (London)

We aim reply to your e-mail within 1 day